![]() Press the stop button to clear the error, restart the access point, and repeat these steps. Note: If the ! error light turns on, the connection failed. When the Wi-Fi on/off light on the scanner stays on, the scanner is connected to the network. The Wi-Fi on/off and AP mode lights flash alternately while establishing the connection. If necessary, uninstall and reinstall it. Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. Press and hold the Wi-Fi connect button on the scanner for at least 3 seconds, then release it when the Wi-Fi on/off light flashes blue. Check the USB cable connection between the computer and scanner.Note: If you cannot locate the WPS button, or there are no buttons on the router or access point, see the documentation provided with your router or access point for details. Press and hold the WPS button on your wireless router or access point until the security light flashes.If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your scanner to the network. Wait for the lights to go off or stop flashing, restart the devices you want to connect to the network, and reconnect to the network.How do I set up my product with a WPS-enabled router or access point? Wireless scanning from the scanner button has failed. The ! error and ready lights are on and the Wi-Fi light is flashing (ES-500W/ES-500WR) Note:The illustrations show the ES-500W/ES-500WR, but the instructions are the same for the ES-400. Dust can cause spots or lines in your scanned images. The Wi-Fi (white) and ! error lights are flashing slowly (ES-500W/ES-500WR)Ī network connection error has occurred (the date and time have not been set correctly). Clean your scanner regularly to make sure that no dust builds up on the glass scanning surfaces. The Wi-Fi light is flashing slowly and ! error light is on (ES-500W/ES-500WR) Press the stop button to clear the error, restart the devices you want to connect to the network, then reconnect to the network. The Wi-Fi and ! error lights are flashing slowly (ES-500W/ES-500WR)Īn access point settings error (security error) has occurred. Check these sections for solutions to problems you may have using your product. The firmware update has failed and the scanner is in recovery mode. The ready light is off and the following lights are on: If the error continues, the scanner may be malfunctioning. ready light is off and any of the following lights are. Turn the scanner off and then back on again. Try the following: Check the scanner connection to your computer to make sure it is secure. Turn the scanner off and then back on again. AP mode (ES-500W) Wi-Fi on/off (ES-500W) A fatal error has occurred.Check the scanner connection to your computer to make sure it is secure.The following lights are flashing quickly:Ī fatal error has occurred. ![]() Make sure the scanner cover is closed and there is no jammed paper inside. AP mode (ES-500W/ES-500WR) Wi-Fi (ES-500W/ES-500WR) A fatal error has occurred. If the error continues, contact Epson for support. ![]() It is important that you manually select your Operating System from above to ensure you are. On: Flashing: Off: This is on when skipping double feed detection is enabled. Turn the scanner off and then back on again. Attention: Your operating system may not be detected correctly. If the light continues to flash, a scanner error may have occurred. Remove any paper loaded in the input tray. You can often diagnose problems with your scanner by checking its lights.Ī paper jam or a double feed has occurred. ![]()
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